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TSR is equipped to satisfy your Telecom Expense Management (TEM) needs with our innovative enterprise solutions and patented telecom expense management software - CircuitPro.

Telecom Expense Management (TEM) Services

Telecom services have exploded with new platforms, capabilities, and applications.  Use Telecom Expense Management (TEM) to strategically pursue telecom savings and productivity opportunities as well as to store essential telecom network and billing data.

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Telework Management

Ensuring productivity outside the office!

TSR's Telework roll-out initiatives can provide support for the 2010 Telework Enhancement Act by:

  • Auditing existing teleworker broadband Internet service (i.e., cable, DSL, and fiber optics).
  • Creating and maintaining an accurate and up-to-date asset inventory.
  • Ordering and provisioning new telework hardware and software.
  • Provisioning high speed broadband services.
  • Supporting full time and part time teleworkers.
  • Allowing Agencies to be up and running no matter what the weather, traffic, or even a pandemic!

Help Desk Support (Tier I & Tier II)

TSR offers 24/7 Tier I and Tier II Help Desk support at both customer sites and at TSR facilities.  Our experienced technicians log trouble calls and either fix them immediately or dispatch a qualified technician to close the call.  We also provide:

  • Just in time, vendor neutral, hardware and software provisioning.
  • Proactive network monitoring.
  • Support for Help Desk operations, implementations, and administration/reporting.
  • Guaranteed service levels.

IT Services

Other IT services TSR offers include:
  • Network Management
  • Email Management
  • Desktop Support
  • Managed Broadband Internet Services (Telework) & ISP Help Desk
  • PC Staging/Rollout

Services Catalog