Today, businesses employ a staggering mix of communications services. For most companies, these services are not the major focus of their business. They do not generate revenue, yet they support the mission-critical operations that permit companies to conduct business. Unfortunately, errors relating to telecom services can translate into a substantial yearly loss. That's where TSR can help. TSR's comprehensive telemanagement solutions enable organizations to streamline and uniquely tackle their yearly telecom spend.

Telecom Bill Audit:

After payroll, telecom expense management is the second largest controllable cost for most enterprises; however, few organizations conduct effective and regular telecom bill audits. If you agree with two or more of the following statements, you could be an ideal candidate for a telecom audit.

  • Corporate telecom records are incomplete or not current.
  • Telecom equipment and telecom services are acquired from multiple suppliers.
  • The company receives multiple telecom bills within multiple billing cycles.
  • More than one department has control over telecom management.
  • The company has experienced recent personnel turnover.
  • The company recently moved to a pre-existing phone system.

Telecom Expense Management (TEM) Services:

TSR employs best practices' approach to aid organizations in improving their total telecommunication cost management initiatives. Inventorying assets, optimizing provider services, automating invoice reconciliation and recovery, and employing cost recovery and dispute resolution techniques are just a few of the ways TSR can focus on eliminating unnecessary telecom costs. At the heart of our TEM solution is our telemanagement process and our fully integrated, patented Telecom Expense Management software product, CircuitPro.

Wireless TEM:

TSR also provides a cradle-to-grave wireless management system--Wireless-TEM.  Wireless-TEM safeguards companies from telecom abuse and provides continuous control over their wireless environment. This proprietary software product uses our patented TEM processes to deliver substantial savings.  It enforces corporate policy, while managing cell phone use and optimizing rate plans.

Telework Management:

Responsibility for managing teleworkers is not only the job of telework coordinators. Telework management also encompasses the administrative support of teleworker assets. Coordinating Broadband line installation, running interference when teleworkers experience technical problems; maintaining a comprehensive asset inventory; and processing, consolidating, and paying bills are all aspects of our telework management. Fortunately for organizations like the U.S. Patent and Trademark Office, TSR delivers a total telework support solution.

IT Services:

TSR IT services and professionals can support your core staff to help meet both planned and unexpected workload peaks. As an outgrowth of our client-centric telemanagement services, TSR also provides customized, cost-effective IT strategic staffing solutions. With TSR you will work with an experienced technical staff that is committed to integrity, quality, and customer satisfaction, while recognizing the importance of delivering a measurable return on your investment.

Outsourcing

Today's successful services organizations have abandoned outdated, labor-intensive manual processes, opting for automated services management solutions. TSR, as a specialized Telecom Expense Management (TEM) provider, offers an alternative to internally managing telecom expenses by:

  • Coordinating telemanagement support for telework initiatives.
  • Eliminating the tedious tasks associated with processing telecom invoices.
  • Ensuring you only pay for the telecom services you actually receive at the appropriate contracted rate and terms.
  • Returning hard dollar savings to your bottom line by identifying telecom billing errors and recovering the associated fees.
  • Centrally managing your fleet of wireless devices.
  • Providing robust reporting on telecom spending habits, allowing you to make informed financial decisions.

When you take advantage of our outsourcing solutions, you secure the competencies of TSR's people, processes, and patented TEM technology. You will realize significant reductions in telecommunication expenses, while retaining your own focus on core business objectives.